Refund policy

Welcome to VantoraHub.

Customer satisfaction is our top priority. This Return, Refund & Replacement Policy explains the conditions under which refunds or replacements are provided.

Replacement Eligibility

If you receive a product that is:

- Incorrect
- Damaged during delivery
- Defective or faulty

You are eligible for a free replacement.

To process your request, please contact us within 30 days of delivery and provide:

- Your order number
- Clear photos or videos showing the issue

Refund Eligibility

You may be eligible for a refund if:

- You receive the wrong product.
- The product is damaged or defective and a replacement is unavailable.
- You choose to return an unused product in its original packaging. In this case, the return shipping cost may be your responsibility.

Non-Refundable Situations

Refunds will not be issued if:

- An incorrect or incomplete shipping address was provided by the customer.
- The product has been used, damaged by the customer, or is not returned in its original condition.
- Delivery is delayed due to events beyond our control, such as customs clearance, natural disasters, or other force majeure events.

Order Cancellation

Orders can be cancelled before they are shipped.

If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been processed and shipped, it can no longer be cancelled.

Refund Processing

After your request is reviewed and approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Contact Us

If you need assistance with a return, refund, or replacement, please contact us:

VantoraHub

We are committed to resolving your concerns as quickly as possible and appreciate your trust in VantoraHub.